We know that’s frustrating. Please:
Contact the installer directly first.
If you’re unable to reach them, submit a ticket through the Submit a Ticket option in our Customer Portal, and we’ll be happy to help.
We treat this as a priority and will arrange a new appointment as quickly as we can. Occasionally appointments are affected by weather, travel disruption, or an emergency on the installer's side — we'll keep you informed if that happens.
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