To reschedule: contact your installer directly as soon as you can — they know their own availability and can usually find you a new slot quickly. If you can't reach them, If you’re unable to reach them, please submit a ticket through the Submit a Ticket option in our Customer Portal, and we’ll help arrange a new date.
To cancel entirely: contact us with your order number and we'll process the cancellation. Refund eligibility depends on whether any work has already started — see our Cancellation Policy article for full details on fees.
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