This is understandably frustrating. Your Starlink subscription is billed by Starlink/SpaceX separately from your installation — SBPM Partners doesn't have access to your Starlink billing account.
What to do:
- Contact Starlink directly through the Starlink App (Support > Contact Us) to request a subscription credit or delay. They're able to apply credits for delays caused by installation issues.
- Let us know too, so we can prioritize getting your installation completed.
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